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ALL SERVICES ARE COVERED UNDER OUR NO-FIX NO-FEE POLICY
1 If the engineer can offer a solution but the customer chooses not to proceed then the customer will be charged for the time spent on site to that point.
2 If the engineer is only prevented from resolving a problem because the customer does not posses the appropriate software disks, drivers or product serial numbers the customer will be charged for the time spent on site to that point.
3 If the engineer diagnoses a fault with a customers Internet Service Provider, even when the ISP attempt to deny any fault the customer will be charged our standard rates for the time spent on-site.
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